VACANCY

2nd Line Support Engineer, MS Exchange 2013-19, Lichfield

2nd Line Support Engineer, MS Exchange 2013-19

Salary: £22,500 – £25,000 + Benefits

Location: Home based, Lichfield, Tamworth, Wolverhampton

Excellent opportunity for career development and progression! With remote support experience to external customers within an IT Services company or IT Reseller, as a 2nd Line Support Engineer, you will support the team in some 1st and 2nd line helpdesk support activities. You will support the Senior Engineers, controlling the workflow through the business and satisfying the needs of the company’s vast array of clients dealing with our existing and growing client base. The role is varied, ranging from telephone and email support, through to remote support and occasionally onsite client visits to deal with any IT and communications aspects for clients.

Essential

Experience working for an IT Services company or IT Reseller, providing IT support to external customers
Own Vehicle
Clean UK Driver’s License
Ability to work securely from home (company will provide hardware)

Technical (experience)

365
Exchange 2013 or later
Active directory
DNS
DHCP
Good understanding of the fundamentals of networking
General PC Hardware Maintenance/Repair
PC Domain Setup
RDS
Routing/Firewall

Software/Brand (experience)

Windows 7 through 10 (Vista and prior are bonus)
Server 2012 through 2019
Storagecraft Suite (SPX/IM/cloud services)
Solarwinds RMM
Maxdesk Tickets

The Company:

This established IT Services Company & IT Reseller has an excellent reputation for providing fantastic service to their clients. Clients range from SMEs with 5 end users to large corporate organisations with over 1,000 end users in multiple locations. This is an exciting place to work with varied and challenging projects and a company which invests and look after their staff very well which is reflected in high retention.

Job Reference: BB-ITSUPENG2ND

Salary: £22000 - £25000 per annum + Benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Job Type:

Job Location: ,

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