2nd Line Support Engineer, West Midlands (Home Based)
2nd Line Support Engineer
Salary: £22,000 – £28,000 + Benefits
Location: Home based, West Midlands, Staffordshire
Excellent opportunity for career development and progression! With remote support experience to external customers within an IT Services company or IT Reseller, as a 2nd Line Support Engineer, you will support the team in some 1st and 2nd line helpdesk support activities. You will support the Senior Engineers, controlling the workflow through the business and satisfying the needs of the company’s vast array of clients dealing with our existing and growing client base. The role is varied, ranging from telephone and email support, through to remote support and occasionally onsite client visits to deal with any IT and communications aspects for clients.
Experience working for an IT Services company or IT Reseller, providing IT support to external customers
Clean UK Driver’s License
Ability to work securely from home (company will provide hardware)
Exchange 2013 or later
Good understanding of the fundamentals of networking
General PC Hardware Maintenance/Repair
PC Domain Setup
Windows 7 through 10 (Vista and prior are bonus)
Server 2012 through 2019
Storagecraft Suite (SPX/IM/cloud services)
This established IT Services Company & IT Reseller has an excellent reputation for providing fantastic service to their clients. Clients range from SMEs with 5 end users to large corporate organisations with over 1,000 end users in multiple locations. This is an exciting place to work with varied and challenging projects and a company which invests and look after their staff very well which is reflected in high retention.